Along with some delicious goodies to fuel your renters’ adventures, consider adding in a custom-written guide to help them get oriented. Although it seems like a small thing, a welcome basket can totally make the difference. Find out what is the best RV brand from this expert roundup where 12 RV bloggers share their favorite choices. But the whole process will be much easier and less scary for all parties involved if you make it a point to be present! Making your customers feel at home is key, especially if they’re new to camping. Creating a stellar rental experience with excellent customer service is the best way to ensure your renters will come back again and again. Obviously, you may worry about something going wrong, but with our staff on duty 24/7 to insure your RV satisfaction, you’ll sleep well on the back-roads of the US, unless the kids keep you up playing video games on the TV! Great service, easy to use! I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThank you so much for your intervention in this processI am so very grateful to have this matter resolved, We regret that *** *** experience was less than optimal In regards to the damage charges, we have reviewed the case thoroughly and made a final determination as to the claim on the security deposit We require owners to provide an abundance of evidence when damages are claimed, and I've used RV share a couple of times. as well as general camping suggestions, such as favorite destinations with nearby campgrounds. Of course, thanks to RVshare’s insurance policies and the 24/7 roadside assistance services we have available, your customers will be able to find their way out of trouble should it strike, even if you’re nowhere to be found. That’s why we’ve written tons of great content to help you make a great listing from scratch or brush up an existing one. Share review. Here are some blog posts to start with! The website is well designed. This team answers and respond to every phone call and message and finds solutions when you need it most. It's the most essential element in customer service. This company prepared everything for me and made the RV really clean for us it was awesome , our family really enjoyed the RV! I am rejecting this response because: They are not willing to accept that the owner of the RV is at fault for the damage to the RV when it broke down I did not damage the rv during the days I had it out of the days I should have had it The owner of the RV didn't have require maintenance done to the RV before sending it out with us and because he didn't the RV broke down While broken down the RV was damaged which I should not be held liable for when it is the owner fault that it broke down on us and we didn't have it for days I want to get refunded for the $deposit and the cost of the rental car, hotels, U-Haul rental, lock, ball for towing that we paid out of pocket for an additional cost, Hi [redacted] , I took a look into your issue and found out what happened The quote you sent us, does indeed at first glance appear to only be for $49, but I found the piece in the body of the quote that states the total estimate to be $ Normally when a quote like this is generated, all amounts for repairs are listed on the right side of the page (similar to the position of the $49), the irregular placement of the total caused the confusion on our side We apologize for this issue, and have sent the remaining $your way, The complainant has requested a full refund due to delayed responsesOn 8/and also 8/RVshare had asked for a rental dispute form to be completed from the complainant due to her disagreeing with charges for damaged hub cap feesThe form was not received, however, we have processed the refund of her deposit minus an additional night which is what she agreed upon with the RV ownerThis resulted in a refund of $Please see the attached screenshot as a referenceThe complainant was not charged for the hub cap fees, this was resolved between RVshare and the RV owner, Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me, We apologize that the complainant had a less than ideal experience This rental is currently in our dispute protocol, and has not yet fully been decided When there is a claim on a security deposit like this filed, RVshare gathers as much evidence as possible from all parties involved After gathering evidence, RVshare then determines the ultimate handling of the case, as a neutral third party; this process is defined and laid out in our Terms of Service, which complainant agreed to when creating their account This case has not yet been determined, and we encourage the complainant to submit any evidence they have to us, as part of the dispute resolution process, We are sorry that the complainant had issues with the RV owner he booked with We provided the complainant with a full refund on 9/2/17, and marked the owner's account for review for these issues, I am rejecting this response because: I have not received my refund I also reject the claim that they corresponded with me mutilple time I received only one email from the support team and that was prior to requesting the refundThe communication methods of this business are extremely poor, Final Consumer Response / [redacted] (2000, 6, 2016/07/01) */ Rv share has contacted me via email and settled this issueIt is resolved, Apologies on that mixup The original complaint said "I was there through the entire rental process" and then "The RV was picked up by [redacted] and ***", leading me to believe someone else besides [redacted] was writing the review As I mentioned in the original response, we are in the fact finding process of our dispute protocol, and we will use the helpful details provided in the complaint when making a determination Once a determination has been made, we will be sure to let all parties involved know, We apologize that the complainant is confused by what we sent to them When we suggest that a renter inquire on additional RVs, we state that they should inquire on the rental (not attempt to book a prepaid reservation) That being said, we always will work with a renter who books a reservation that they did not intend, or accidentally books and pays for more than one If that happens, the renter can reach out to us and we will refund any accidentally booked rental immediately, with NO cancellation fee We are very flexible on this issue, and just want to help our customers book the rental that they want, Thank you for the opportunity to respond to this concernI am attaching the communication we have had with the complainant since 11/1/In our documentation we have included an itemization of the charges and also the process for the complainant to follow if she disputed chargesWe did not receive notification back from the complainant that the charges were disputed, therefore, monies were taken out of her security deposit to cover the chargesRVshare also received an estimate from the owner specifying the charges for the damages on his propertyIf the complainant wishes to dispute the cleaning charge and/or additional charges, please request that she follow the dispute process we outlined in our communication with herWe will then review the information submitted by both parties and determine if there is grounds for a change in decision, In this case the rental was booked on 4/27/and cancelled by the owner on 5/3/ The rental was scheduled to start 6/16/17, so this is not a last minute cancellation While it is regrettable that the owner needed to cancel the reservation, we cannot force the owner to go through with a rental, and the complainant has received a full refund of all amounts charged It is unfortunate that this happened, it does not happen very often on our site, but the complainant should have ample time to find and schedule an alternative rental either through RVshare or elsewhere In regards to a phone number, we handle requests like these through our support system so that written records can be maintained Complainant can submit questions by emailing [email protected], I am rejecting this response because: The statement that I was instructed that the unit would overheat is and misleading on the part of the owner The owner provided me instructions on what I should do in the UNLIKELY (my emphasis) event that the unit overheats There was absolutely no mention that the unit regularly overheats on even modest mountain gradesI have witnesses with me at the time that will support my claims of what was said The unit was not road worthy, it constantly overheated and we were only able to make it a few miles in the first day as we did not want to risk damaging the engine The owner was fully aware that we were planning a trip to Canada where high mountain peaks are common Owner was misleading as the the ACTUAL facts about the unit having an overheating problem I reject the notion that we were fully aware of the severity of the problem Attached is a letter that was sent to RV Share management, prior to the final settlement offer, which clearly stated what actually happened RV Share chose to believe the owners version instead of me, the customer RV Share is guilty of marketing an RV product which has a publicly known record of overheating issuesInternet searches and forums are numerousThere is even a mention in the RV owner manual Any Frieghtliner service center will support my claims I am willing to accept the original offer which was later withdrawn and replaced with an offer that I rejected outright I have detailed records of all of my communications between myself and RV Share and the owner My witnesses will not only confirm the conversations with the owner at checkout, but also the severity and frequency of overheating I, We regret that Mr [redacted] experience was not ideal Whenever an RV is damaged during the rental, we undergo a fact finding process, and eventually decide on a resolution as a neutral third party We lay out this process in our Terms of Service, which all users agree to when creating an account In this case, Mr [redacted] damaged the RV during the rental, and we collected all evidence from the owner The owner provided sufficient evidence of damage, as well as the amount of the insurance deductible, which is $1, As a result, the full $1,security deposit was withheld from Mr***, and supplied to the owner The $that was paid by Mr [redacted] during the rental to a 3rd party (not RVshare, or the owner) was not eligible to be applied to the deductible Additionally, according to the Rules & Conditions of the Credit Card companies, once a dispute is started with them (as Mr [redacted] has stated he has), we can no longer provide a refund of any kind to Mr***, We apologize that the owner the renter booked with needed to cancel the reservation, however it appears that the complainant was able to book another rental on our platform for their needs, Revdex.com: The website works well and you can reach help when needed. It's a shared definition of outstanding service that gets everyone … If you know your renters’ destination ahead of time, you could even do the footwork to provide a few custom suggestions as far as restaurants and things to do, especially if you’ve already been there. One of the best RV VRBO out there! If you can't find your answer in our Help pages, you may choose to e-mail or phone us from the 'Contact Us' box located in the right-hand column of the relevant Help page. It is because of the customer service and warranty promise that will keep us their customers. Just like people, no RV is perfect. What’s more, as you become acquainted with repeat renters, you’ll be more comfortable handing over the keys to your precious rig. 7 RVing Do’s and Don’t’s According to Our Favorite Movies, Finding the Right Wheelchair Accessible RV. It’s imperative that you don’t misrepresent any part of your RV on the listing, such as trying to represent the space as larger or better-maintained than it really is. Our … Instead, you have to contact the customer support team and it will handle the cancellation process for you. Erm… Not quite, but there…, An RV Renovation Story Ever dream of buying an RV and remodeling it like a home? CORPORATE. RV Winter Maintenance: Inspecting Seals on Roof, Windows, and Seams. If you are a human and are seeing this field, please leave it blank. Useful. (Again, this is even more important when you actually have renters out traveling in your vehicle.). Use RevDex to, Increase visibility and credibility of your review by. ... Email * Did you buy the RV you are requesting service on from our company? It’s the perfect way to fund your own adventures while introducing others to the uniquely awesome RV camping lifestyle. Useful. (It’s kind of like creating an online dating profile!). 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