Introducing the new Xfinity Mobile Service, https://support.google.com/phoneapp/answer/2811844?hl=en#. But you called, and they changed something on their end, and now you get notifications of voicemails? Solved: Xfinity Mobile Voicemail (visual voicemail) app has suddenly stopped working. You sir, deserve a high five. No voicemail notifications showing up on phone I set up my voicemail account, but nothing shows on my phone to notify me there is a voicemail,. The rep I talked to on Friday said they would call back on Saturday to see if they had resolved my issue. Do you see that in the phone app settings? Ultimate Solution to Fix iPhone Voicemail Not Working with ReiBoot. and roaming charges, taxes and fees, including reg. Doesn't work on the Note 10/10+. But if I touch the "check voicemail" button in the app, my new voicemail messages are there and I can listen to them. xfinity connect app voicemail email notification not working my voicemail email notification isn't working on my iphone or my chrome device. Until today, I did not realize that I am not being provided with notifications when a voicemail is received, or any way to listen to voicemails, through the standard Android voicemail app. I’m using IOS 12. I just recently switched to Xfinity Mobile a few weeks ago and brought two Iphone 6s from AT&T. Solution was very simple: download and install the app "Youmail". To force close the Phone app, on iPhone X and later swipe up and hold. ! I have to manually dial in to see if I have any voicemails and to listen to them (several were missed over the last few weeks). Appreciate the effort. Yes, I've tried both via cellular and Wifi data. iPhone X Visual Voicemail not working. One of the XM techs posted this message on another thread a couple of months ago: "the newest Samsung phones (Note 10+ included) are not compatible with the Xfinity Visual Voicemail app and moving forward, all new phones will be using the provided voicemail app (not the xfinity visual voicemail app) in which case on the note 10+ is audio only". This is exactly what I did. I have no notifications and it will not download any new voicemails. Closed. ** Yes, that's exactly what happened. Everything works except MMS messaging. Its voicemail. How do I transfer my number from Xfinity Mobile to another carrier? I see that you're trying to set up Visual Voicemail on your new iPhone 8, but it's not completing setup and I'm happy to help. I have a Pixel 3a (BYOD - moved from Verizon), and just moved to Xfinity Mobile today, and I am not receiving any voice mail notifications either. But I'm trying to understand, and fix, why the Samsung native voicemail app won't at least check in with voicemail and let me know when I have a new one. I get both notifications for the call and voicemail as a badge app icon however. I fully accept that the XM voicemail app isn't going to work on a Note 10/10+. So this means I have no way to know if I have a voicemail, other than call it. That page you linked says that google devices are supposed to have transcription options on xfinity (as well as tmobile). I have the same problem with my unlocked Note 10+. I do not want to have to use a 3rd party app to get voicemail. Force Close and Reopen the Phone App. Not only does the app push voicemail notifications on a factory unlocked Note 10 (by samsung), it also transcribes the voicemails flawlessly. Summary:  Xfinity Mobile voicemail app will not work on Note 10/10+. If you are suffering from a permanent issue of iPhone voicemail not working, then it may be a system issue with your iPhone. I had to be transferred to another tier of support (I'm guessing) who had more knowledge of how this was set up. Use the native app that came on your phone". We went to a Xfinity Store (per the recommendations of the 800 #) and they were unable to help. ...Up Over WiFi" (not "Set Up Over Cellular") when activating your phone If you've activated but your iPhone's not working, confirm that you see "Xfinity Mobile" on … I was not happy at all when i UPGRADED from my 2018 s9+ and NO visual VM. Part 4. Not available in all areas. i have called chatted several times with comcast agents and they will walk me through serveral possible fixes but nothing has solved the issue. To check, dial your own phone number from your iPhone and leave yourself a message. I see missed call notifications, but nothing for voice mails. Official Response Inside. The first person I talked had to connect me with the second level person. as I will not pay for VM on a 1000. phone when it worked beautifully  before. I just kept looking for apps until I found Youmail and bingo! For the Xfinity voicemail app to tell me to use the pre-installed app and actually show the logo from the pre-installed voicemail tells me that someone at Xfinity mobile knows how to fix this. $25/line/mo. And if I open the app, it always says "no new voicemails". When I was on Verizon I had a google pixel phone and when I transferred I got an iPhone 12. Xfinity mobile shows the last authorized device in account details and shows unrecognized device on their end. Why iPhone Voicemail Stopped Working. Thanks for your suggestions so far. NOT smart, xfinity. THats ok if you get 10 VM a mo. Hello, I’ve just switched providers to Xfinity Mobile which runs on Verizon network. My visual voicemail on my new iPhone is not working. Once this limit is met, your callers will not be able to … It appears that the xfinity mobile app is over riding my native Samsung app as well. Have you tried clearing the native Voicemail app data? I laughed. Well I'm stumped. I see ComcastChrisL also PMed me back a couple of days ago so I'm assuming he made the corresponding Xfinity-side changes. 1st off, the XM voicemail app doesn't work on even an Xfinity Mobile purchased Note 10/10+. VoLTE, WiFi calling, everything works. Xfinity Mobile Voicemail not working! When I access the "Voicemail" option under the Phone app, it says "your voicemail box is empty." Fastforward to now and I have the same issues with my Note 10. Having ended up in the past having to use my state's attorney general office just to get things working that are basic with other providers has sapped my will to save money on my mobile service by staying at Xfinity. You will see all the open app cards. If you can tinker with the APN settings, I would probably start there (especially if you're flashing firmware already). The first customer service rep on the phone didn't have a clue, but she transferred me to an Account Services rep who wasn't entirely sure what was happening, but she did have a list of steps and was able to set my service to Basic Visual Voicemail on her end. 2nd, I have Odin flashed the XM firmware on my device. This process should solve the iPhone voicemail not working problem. I recently purchased a Samsung factory unlocked (U1) Note 10+ to replace my XM S10+. - 3295717 Voicemail access number not working, been over a month since I opened a ticket with NO RESPONSE On May 12, 2017, I called Comcast to let them know the voicemail access number issued did not work. Zip, zero, nada. to change. FWIW: the native Samsung voicemail app now works on my Note 10+. When it gets to the voicemail it says "the voicemail number you are trying to reach is not in service". We brought a VZW iPhone 6s over to Xfinity mobile knowing that XM now supports BYOD. are NOT aware . Set up Visual Voicemail on your iPhone-- Review the information and apply the steps provided in this article. I have to manually dial *86 a couple of times a day to make sure I haven't missed any calls. I then called support and after what seemed like hours, they were finally able to get voicemail working. I've left myself at least 3 messages! Not a word from them either. Fix iPhone Voicemail Not Working Issue without Data Loss. I realize one is GSM and the other is CDMA but even with Verizon you can swap a SIM card and see the proper device in your device list. So I am having a problem with the VVM not working on my iPhone, just tells me to call it. I tried to get help over on Reddit and have yet for anyone to respond. When I access the "Voicemail" option under the Phone app, it says "your voicemail box is empty." I am getting the new a71 5 g uw MOnday- ANd it best have visual VM!! the newest Samsung phones (Note10 included) are not compatible with the Xfinity Visual Voicemail app and moving forward, all new phones will be using the provided voicemail app (not the xfinity visual voicemail app) in which case on the note10 is audio only". ** Yes, visual voice mail works and well as notifications of messages left! Call your iPhone from another phone and try to leave yourself a voicemail. Very easy to set up, and works flawlessly. Your Xfinity Connect Voicemail inbox can store 10MB of audio. No go either way. I see missed call notifications, but nothing for voice mails. Apparently there has recently been a change/update to the app, and it's now working. My issues was that I originally got an iPhone to get the BYOD SIM and I put that in an unlocked S10+. The Xfinity Mobile Voicemail app allows customers with a compatible device to listen and manage your voice messages. I installed the 'new' app too, it does not work on my Samsung Galaxy s10. That's all I have and all that I can get. Make sure that you set up your voicemail. Update - I was able to get the voice mail notifications working by calling Xfinity Mobile support. Summary: Xfinity Mobile voicemail app will not work on Note 10/10+ Samsung native voicemail app will not "check in" with voicemail and always gives a false negative (you have no new messages, even when you have new messages). I would like ALL my calls to go to my Google Voice voicemail, I don't even even give anyone my mobile number, and yet messages end up going there. You can play, share, delete, reply to and if available, view transcriptions of your voice messages. So, she did what she needed to on her end and directed me to reset the network settings, power down, power back on, and within a few minutes, the message in the voicemail part of the Phone app went from "Visual Voicemail not set up" to "Visual Voicemail activating" and I got a message that my pin had been changed. ** Yes!! iPhone X uses Face ID instead, which allows you to unlock your phone simply by looking at it. Check if you have any missed messages. None. Tenorshare ReiBoot is the best software on the internet that can solve various iOS system issues easily. Let me know if you have any other questions. Was there resolution that you can post? I used "Youmail" for a while and until they released Android BYOD. Thanks! I just wished that they could have a network setup like Tmobile where you just pop a SIM card in a device and things just work. Not one by one with crazy variable support experiences. I called tech support and they made a few changes and it still doesn't work. Here’s how: Dial your Xfinity Mobile phone number from any phone; When your greeting begins to play, press # Enter your PIN; Follow the prompts to access voicemails or change options They provided us a new SIM Card, wiped network settings, we restored the phone - nothing works. ... Apple shows that Visual Voicemail is still supported on XFINITY Mobile. With that in mind I would still like to look into the features and provisioning for your device and make sure there is nothing a mis in that area. Summary: Xfinity Mobile voicemail app will not work on Note 10/10+ Samsung native voicemail app will not "check in" with voicemail and always gives a false negative (you have no new messages, even when you have new messages). Solution was very simple: download and install the app "Youmail". Then the voicemail app prompted me to set a new pin, I did, and voila, everything works great, including the notifications and the transcription. "the newest Samsung phones (Note10 included) are not compatible with the Xfinity Visual Voicemail app and moving forward, all new phones will be using the provided voicemail app (not the xfinity visual voicemail app) in which case on the note10 is audio only". If you're still unable to set it up: Get help with Visual Voicemail Is it also visual voicemail, or just notifications and being able to see them in the app? Chat earlier was useless. My phone doesn’t even notify me when I get a new voicemail. The only thing I can think is it's related to the carrier firmware loaded on the Samsung factory unlocked version versus the Xfinity Mobile carrier locked version -- There is in fact a difference. The xfinity visual VM is no longer compatible in 2019 phones. I was told that Google devices need to be set for "Basic Visual Voicemail" and my phone was not set up for this. The U1 isn't an XFINITY Mobile supported model so you might get a little push back from getting help with this via XFINITY Mobile support (since we don't work with this model). You might get lucky and get someone good at their job. Seriously. If your voicemail is not working on your Android device, you may need to set up or tweak your settings to get them working again. YUp, They actually told me to download you mail. I was having the same issue as you in that my native Samsung "Voicemail" app did not work. Xfinity Mobile--voicemail not working at all Official Response Setup the account as a backup in case I needed it but now that I'm planning on using it as a primary number I find that voicemail doesn't work at all ("the mailbox number you are trying to reach is not in service"). Problems with Xfinity Mobile $200 iphone Rebate by weiatga102 on ‎01-02-2019 06:02 PM Latest post on ‎01-05-2019 02:27 PM by weiatga102. Once that was enabled, within 5-10 minutes of a message being left, I can see the translated text of the message. When I first got the phone it did work. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. My XFINITY Mobile number is linked to it. To my friends who are not using the iPhone, I can send text messages via SMS but I can’t send any type of image. Sounds like that combination of adjustments is the solution. JUst last week I actually got a call from xfinity to help me with the issue. Please know that Pixel devices use Google’s native voicemail app, not the Xfinity Mobile Visual Voicemail (VVM) app. They verified I had the right number (I did) but they could not figure it out. However, iPhone X does away with Touch ID and the home button entirely. Voicemail works for one, but not for the other number (both moto e5 play). Solution was very simple: download and install the app "Youmail". Equip., intl. I have a Pixel 3a (BYOD - moved from Verizon), and just moved to Xfinity Mobile today, and I am not receiving any voice mail notifications either. I've enabled all permissions for the app, and enabled all relevant notification settings. Hey guys, got my unlocked iPhone 11 Pro and inserted xfinity mobile SIM card but visual voicemail seems not to be working. If you find out that the voicemail not working on iPhone after updating to a new iOS, you may meet the following problems: Your iPhone not showing voicemail messages; Cannot set up voicemail after update; No alerts/notifications about voicemails; Voicemail is currently unavailable/cannot access voicemail And my carrier is with T-Mobile. The Xfinity voicemail app says "Your voicemail has moved" and directs me to use the native Samsung app. Voicemail wouldn't work there. From your home phone, dial *99 and follow the recorded instructions. With the Samsung default voicemail app, I don't receive any notification that I have a voicemail message. So I just transferred to Xfinity mobile from Verizon wireless. XFinity Mobile voicemail not working, does XFinity Mobile support video calling and questions Solved I have had XFinity Mobile since September 9, 2018 but have never attempted to setup or use voicemail … The problem is finding someone who knows what needs to be checked. Except....  Voicemail notifications. Just click on my name ComcastChrisL and from the profile page you’ll see a blue ‘send a message’ button. Line limitations may apply. I switched from Verizon to Xfinity about a month ago (BYOD Pixel 2). For everyone. Voicemail problem on factory unlocked Note 10+, Re: Voicemail problem on factory unlocked Note 10+. The technician switched the features, I powered off/on the phone, and it works! Flick or drag the Phone app card to top to force quit it. On my Pixel phone, there's another option I had to enable under Settings -- Voicemail -- Voicemail Transcription. After having numerous people tell me they have left messages, I tried to access them by doing *99 and there were over 100 messages left! I suspect that the problem is not related to app notification issues, but rather related to the app accessing/checking my voicemail. You can also attempt to send a previously used voicemail app that you have downloaded in the past via google play store on a desktop/laptop. What am I missing in order to have this function as it always has in the past? Last but not least, this is the best way to solve your iPhone's visual voicemail not working issue even iOS 10 voicemail not working. 2. In my experience, voicemail app notifications are usually associated with a connection to cellular data. charge applies if Xfinity TV, Internet or Voice post-pay services not maintained. Keep in mind, you do not need your PIN to access messages via the voicemail app on your phone. Basic features work but there are a lot of flags that have to be enabled to match the phone to get everything 100%. This dials voicemail. Since it always says "you have no new messages", whether there are messages or not. Once updated, check on your voicemail app and see how the changes have affected it. Accessing XFINITY voicemail How to access voicemail for your XFINITY Voice service By phone: 1. I have an iPhone 8, and I’m not receiving voicemail notifications on the lockscreen. Thank you! But I wouldn't hold out much hope. On iPhone 8 and earlier double press the home button. Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Please post back here if you succeed. You’ll then record your name and set up a … Ok, that's fine. Thanks for bringing this to our attention. This equals about 85 minutes of voicemails. Good luck - I hope this works for you too. It's working just fine with the original SIM that I swapped over from my XM S10+. After that, relaunch it. In your private message and for account authentication, please include the following info; First and last name, mobile number, full service address, and the last 4 digits of the stored payment method on file. When you can, send me a private message. We will have to get back to you. If you don’t have your iPhone with you, you can access your voicemail from any phone. Introducing the new Xfinity Mobile Service, https://play.google.com/store/apps/details?id=com.comcast.modesto.vvm.client, https://www.apkmirror.com/apk/comcast/xfinity-mobile-voicemail/, https://forum.xda-developers.com/galaxy-note-10/how-to/n970u-n970u1-firmware-links-t3957705. I tried everything to get the Note 10 voicemail that comes on the phone to work. 3. Doesn't make any difference. If you forgot your voicemail PIN or want to change it for any reason, find your device below and follow the steps. If you've activated your device, but it's not working, confirm that you see "XFINITY Mobile" on the top left of the home screen. It was working fine on … From any other phone, dial your home phone number, press # when your greeting begins, then enter your password. Change PIN on iPhone I made one adjustment from the Google link above and just got my first transcribed voicemail alert! Yes, i verified it  BUT the reps etc. What do I do if cellular data is not working on my iPhone or iPad? Upon opening the app, one gets the message, "This app is incompatible with your device. This may fix the issue of voicemail not working on your device. They said oh we fixed it and are reaching out to people who complained. In addition, you can also manage and record greetings. Google mentions this - https://support.google.com/phoneapp/answer/2811844?hl=en#, "Step 1: Contact your mobile service provider, Ask your mobile service provider to downgrade to a basic voicemail service.". I guess that's what we get when we have "Inexpensive" service with a MVNO. I’m happy to help further. My own iPhone 7 shows VVM with no issues. The XM visual voicemail app does not work (nor on any XM purchased Note 10). However, when I receive calls on my Google Voice number from certain people, I don't get the voicemail on my Google Voice number, but on my XFINITY mobile. Just make it work. Go to the keypad and press and hold on the 1, or press the Call Voicemail button. I hope you find a solution. I'm not too concerned about the transcription part. I get an "authentication error" whenever I launch it. If you are having trouble getting your iPhone or iPad to work on Xfinity Mobile, here are a couple things to check: Make sure to choose Set Up Over WiFi (not Set Up Over Cellular) when activating your device. However, you will need it to be able to call in to listen to your voicemails. OOPs, dont know why they said. When I open the Samsung voicemail app it prompts me to go through the setup process. Not sure if you've tested this out via cellular data or wiFi. I would be happy to have just the voice part with the native app. So I let them do their little  updtae  which of course failed. Thanks for feedback, Ken. If an upgrade is in your future, Xfinity Mobile has you covered as you compare iPhones. Samsung native voicemail app will not "check in" with voicemail and always gives a false negative (you have no new messages, even when you have new messages). Restrictions apply. I do receive notifications for phone calls. Dial your Xfinity Mobile phone number NOTE: If it's your first time calling into voicemail, follow the recorded instructions to create a voicemail PIN. Xfinity Mobile requires residential post-pay Xfinity Internet. Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. my landline voicemail works okay just the app. Access voicemail by calling from another phone. Well if you already have the XM firmware and/or an XM carrier locked phone and it's still not working I don't think there's anything else that might work except contacting Tier 2. I have a Note 9, keep in mind this is still running Android 9. Boggles my mind! That would be better than nothing, at least. By calling the voicemail server I could listen to/delete messages, but in the app itself even with all permissions allowed, I didn't receive any messages or notifications. I purchased my Note 10 directly from Xfinity as well. Xfinity has their own firmware. To help you, this guide covers a few ways you can fix your voicemails on Android so you don’t miss any important messages. I’ve only had the phone for almost 2 weeks. How do I set up the security … Everything is working fine except visual voicemail. I had an extremely unhelpful chat with xfinity mobile today about this exact issue. The agent just kept saying the app was incompatible, so sorry for the inconvenience. any help appreicated When it finishes, I have 3 voicemail messages from when tech support was trying to get voicemail working on my S10. I've loved the switch and everything went smoothly except my phone (and only my phone) can't leave voicemails for other Xfinity Mobile customers (or Verizon for that matter). I've left myself at least 3 messages! That is, of course, if your voicemail service is working correctly. Very easy to set up, and works flawlessly. iMessage is working fine: I can send text and images. recovery fees, and other charges extra, and subj. I activated and ported over two numbers for my Xfinity Mobile service today. I still cannot believe though that between Samsung and Xfinity they cannot fix this issue without the customer having to go and download an outside app for voicemail. Very easy to set up, and works flawlessly.

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